Legal

Our terms of sale, and how we collect and look after your personal information.

Terms of sale

These terms apply to every order placed on this website. The website is operated by Glass Skin SA, based in Pretoria, South Africa. By placing an order you confirm that you are 18 or older (or have a parent or guardian's permission) and that the details you give us are correct.

Orders. Your order is an offer to buy. We accept it when we confirm it to you. We may decline or cancel an order, for example if an item is out of stock or a price was shown in error, and if we do, we will refund anything you have paid.

Prices and payment. Prices are shown in US dollars (USD). Any tax that applies is added at checkout, and shipping is calculated at checkout, so you see the full total before you pay. Payments are processed securely by our payment provider, PayPal. We never see or store your full card details.

Product information. We describe our products as accurately as we can, but descriptions are for general information and are not medical advice. Always check the ingredient list on the packaging, patch test new products, and stop using a product if irritation occurs. If you have a skin condition, allergies or are pregnant, ask your doctor or pharmacist before using new skincare.

Delivery and returns. Delivery times, returns and refunds are explained on our Shipping & Returns page, which forms part of these terms.

Your rights. Nothing in these terms limits your rights under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. If a product is faulty or not as described, you are entitled to the remedies the law gives you.

Liability. To the extent the law allows, we are not responsible for losses that were not reasonably foreseeable, or for delays caused by events outside our control. We do not limit liability where the law does not allow it.

Governing law. These terms are governed by the laws of the Republic of South Africa.

Privacy

We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA). The responsible party is Glass Skin SA, The Wilds, Pretoria, South Africa.

What we collect. We collect the information you give us when you order or contact us: your name, email address, phone number, delivery and billing addresses, order details and any messages you send us. Our website also uses essential cookies, described below.

Why we use it. We use your information to process and deliver your order, take payment, respond to your questions, handle returns, and meet our legal and accounting obligations. We will only send you marketing if you have agreed to it, and you can opt out at any time.

Who we share it with. We share only what is needed with the services that help us run the shop: our payment provider (PayPal), our courier (Aramex), and the platform that hosts this website. We may also share information where the law requires it. We do not sell your personal information. Some of these providers may process information outside South Africa, and we expect them to protect it appropriately.

How long we keep it. We keep your information only for as long as we need it for the reasons above, including the time the law requires us to keep records of sales.

Keeping it safe. We take reasonable steps to protect your information from loss, misuse and unauthorised access.

Your rights. You can ask to see the personal information we hold about you, ask us to correct or delete it, object to how we use it, or withdraw your consent. Email caitlynvr.cvr@gmail.com and we will respond within a reasonable time. If you are unhappy with how we handle your information, you can complain to the Information Regulator at inforegulator.org.za.

Cookies

This website uses essential cookies to keep your shopping bag and session working. If we ever add optional analytics or advertising cookies, we will only use them with your consent, and you will be able to change your choice at any time.

Contact

Questions about these terms or your personal information? Email caitlynvr.cvr@gmail.com or use our contact page.

Last updated 5 November 2026.