Shipping & Returns

How we deliver your order, how long it takes, and how to return something.

Where we ship

We currently deliver within South Africa. If you are outside South Africa and would like to order, please get in touch before you buy.

Delivery time

Orders usually arrive within 7 to 14 business days of being placed. This includes preparing your order and delivery by our courier, Aramex. Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates. Busy periods, public holidays, bad weather or courier delays can add time to your delivery, and we will keep you informed if your order is affected.

Shipping costs

Shipping costs are calculated at checkout, so you will see the full total, including shipping, before you pay.

Tracking your order

When your order ships, we will share its tracking details with you. If you have not heard from us and would like an update, email us with your order number.

Returns

If you change your mind, you can return unopened and unused products in their original sealed packaging within 7 days of receiving them.

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used, unless they are faulty.

To start a return, email us at caitlynvr.cvr@gmail.com with your order number and the items you want to return. We will tell you how to send them back. For change-of-mind returns, you cover the cost of sending the items back to us.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, please email us within 7 days of delivery with your order number and clear photos. We will put it right with a replacement or a refund, and we cover the return cost.

Nothing on this page limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Refunds

Once we have received and checked a returned item, we will refund the original payment method. This is usually within 10 business days of approving the return. Your bank or card provider may take extra time to show the money in your account.

Contact us

Questions about delivery or returns? Email caitlynvr.cvr@gmail.com or use our contact page.

This page forms part of our terms of sale. You can also read how we look after your information in our privacy policy.

Last updated 7 November 2026.